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Frequently
Asked Questions
ORDERING
PROBLEMS:
Make
sure the billing address you enter is the address that your
credit card bill is sent to.
If you are declined and you're pretty sure you shouldn't have
been, Try the following steps.
1. Double check your billing address.
2. If have moved recently, you might want to try your previous
address as the billing address.
3. Try a different card.
4. Call us toll free at 1-888-687-4478 (US ONLY) from 9am to
6pm CST Mon-Fri.
After
I add a T-shirt to my shopping cart it keeps saying my cart
is empty?
Our
shopping cart requires cookies to be enabled. If you get this
message, more than likely your security settings are set too
high for our shopping cart. Set your browser to accept cookies
or if you'd rather, write down the shirts you want and call
us toll free at 1-888-687-4478 (US ONLY) from 9am to 6pm CST
Mon-Fri. to place your order via the phone
LIGHTNING FAST SHIPPING!
Unlike other t-shirt companies that make you wait up to 2 weeks
before they even ship your shirts! Kiss My Rebel Ass usually
processes orders within 24 hours of receipt. Orders are processed
during our regular business hours (Monday through Friday 7:00AM
- 3:00PM CST, excluding holidays) and shipped the following
business day. All orders placed after 3:00PM Central Time will
be processed during our next regular business hours and shipped
the following business day. ( So If you order on Friday, Saturday,
or Sunday; your order will be processed on Monday and shipped
on Tuesday) 99% of our shirts are in stock, However, occasionally
a shirt may be temporarily out of stock and might not ship out
right away. In which case it will ship as soon as it is back
in stock (Usually after a couple of days)
If
you need your shirt FAST or by a certain date, email
us to check which shipping option to choose. We will do
our best to get it to you on time!
Kiss My Rebel Ass currently offers Three shipping options within
the United States:
1. Standard: 3-8 business days
2. Expedited: 2-3 business days
3. Express: 1-2 business days
PLEASE NOTE: Alaska & Hawaii: 5-10 business
days (Shipped via USPS Priority Mail)
The above timelines are approximate
shipping times and do not include the time it takes to process
your order.
All NON-PO BOX, U.S. orders with the exception of Hawaii and
Alaska, that supply a valid email address will be emailed a
tracking number.
In Addition We also offer global shipping to Canada, Great Britain,
N. Ireland, Japan, Denmark, Finland, Germany, Norway, Sweden,
New Zealand, Australia and The Netherlands.
Keep
in mind overseas shipping can take 4 - 8 weeks, especially
during the Holidays. So if you are in Europe or Australia
don't expect your shirts to get there in a week! We have no
way of tracking shipments once they leave the US so please be
patient.
Kiss My Rebel Ass is required by law to reveal
the contents of international packages and to state the full
value of the package, even if it contains a gift. Customs charges
may be levied when the package reaches your country. Kiss My Rebel Ass
is not responsible for these charges and does not know what
these charges may be. You might wish to contact your local customs
office for further information.
We will also ship to ANY APO/FPO (Military Address) We Love,
Respect and Thank the members of our armed services! Thank you
for protecting our right to make these shirts!
APO/FPO orders as well as all PO Box addresses will be shipped
via our Standard Service only (Expedited and Express shipping
is not available for PO Boxes, APO/FPO addresses). Standard
delivery timeframe's (as noted above) do not apply to APO/FPO
shipments.
All
orders with PO Box Shipping addresses will be shipped via USPS
priority mail (Usually 3-5 business days)
QUALITY YOU CAN
SEE AND FEEL
You get what you pay for. Many
of our competitors use cheap, thin t-shirts; but we only use
the highest quality, 6.1 oz. thick cotton t-shirts. That's
the thick, soft, luxurious kind that lasts.
We
know they cost more, but we figure most people want quality!
The cheap guys use 5.5 oz shirts. You
know, the THIN kind like the ones that come in a plastic bag
3 pack at walmart near the underwear. While our designs are
silk screened, they're busy printing theirs on a computer and
ironing it on.
And don't forget we offer a 100% guarantee so there's
no need to ever worry about whether you're going to like the
shirt or not. You'll love it guaranteed!
How
do the sizes on your T-shirts run?
Here's a
sizing chart. CB means Collar Bone on the chart below
Privacy
Policy
It's pretty simple. We use the information we collect
from you to fulfill your order and/or contact you about your
order. From time to time we may contact you about t-shirt offers.
That's It. We hate spam and we are currently seeking out the
individuals that are sending out all the spam in the world so
we can stuff one of our shirts down their throat and choke their
ass to death. So we would damn well NEVER sell or give your
information to anyone!
Can
I send a money order via regular mail?
YES! It's as easy as 1-2-3. Here are the steps.
1. First of all, if you're not going to send the money order
stop right here! Don't waste our time! If you're really going
to follow through proceed to step 2
2. Figure out what
shirts and sizes you want to buy. E-mail us with that information
by CLICKING
HERE
Remember: be sure to include: The shirt design and size for
each one and your shipping address.
3. We will then E-mail you back an invoice with the total amount
including shipping and the address to send it to.
4. Print out the invoice and send a money order for that amount
with the invoice included so we know what shirts you're ordering.
As soon as we receive the money order we will ship out your
shirts!
Is
the shopping cart secure?
YES. It is 100% secure. Click on any of
our add to cart buttons and you will be taken to our secure
server for your order processing.
To
Place An Order Use Our 100 % Secure Online Order Process Or
For Orders Inside The U.S. You May Call Toll Free 1-888-687-4478
For
International Orders (UK,
Australia, Canada) 731-588-5690
If
You have any problems whatsoever placing an order please call
us toll free 888-687-4478
or email us here
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