KISS MY REBEL ASS - FREQUENTLY ASKED QUESTIONS

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SHOPPING CART OUR GUARANTEE QUESTIONS? CONTACT US
CONFEDERATE T-SHIRTS DIXIE T-SHIRTS SOUTHERN T-SHIRTS SOUTHERN GIRL T-SHIRTS
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Frequently Asked Questions

Having Issues With Ordering?

You need to make certain that your credit card billing address is correct. If you are completely satisfied that you should be getting your order processed normally and are still having trouble, please continue down this list of options.
  1. You probably should go back to the billing address and give it one more hard look. This is almost always the point of concern and you might save yourself a lot of time by looking again.
  2. Sometimes your banking information hasn't caught up yet if you've moved recently, so you might want to try using your previous address.
  3. It may come down to using a different credit or debit card. Our system may be rejecting you for an unknown reason.
  4. We are an American-based company and have a Toll Free number for American residents. This number is 1-888-687-4478. You can call for help between the Central Time Zone based hours of 9am and 6pm.

Every Time I Make A Selection To Buy, It Refuses To Show Up In The Shopping Cart! Help!

This is really quite simple. In order to use our shopping cart software, you have to have something called "cookies" activated. In your privacy settings, your cookies are most likely disengaged in your Internet Browser settings. This will be a problem if you want to buy things on the Internet. You can turn these off by following this path of mouse clicks at the top line of your browser: TOOLS, then OPTIONS, then PRIVACY (instructions). You could also call us at 1-888-687-4478 TOLL FREE from 9 to 6 CST.

Can you make all of my shirts with the images displayed on the backs of my tees?

We really do love happy customers around here, so we would love to put any shirt design you want on the backs of your purchases for free. You'll just need to alert us of this request in the comments of your order form upon completion of your shopping.

Privacy Policy

You will never ever be spammed by us, nor will your information ever be sold to a third party for spamming. We use the information you provide ONLY to complete your order.

How large is a large/how small is a small?

size chart

Return Policy

You may return your purchases for a refund for any reason. If you return your shirts for any reason except that they were faulty, there may be a restock charge associated with your return. Your shipping fees are never open for refund, however,
Order TotalRestocking Fee
$1 - $1000%
$101 - $49920%
$500 - $99930%
$1000+50%

Did you know BRAND X has shirts for a cheaper price? / Yeah, these look nice now, but how will they look after a few washes?

Go elsewhere for your shirts, and you're likely to end up with poor quality materials. Here, you get 100% cotton, preshrunk t-shirts that are checked for quality by a human being before every shipment.

Is your shipping fast? I'd like to get the shirts I pay for as soon as possible, please.

There are lots of companies out there that will wait upwards of two weeks before they process your order and ship it, but that's not how we do things around here. We always ship within 24 hours of getting a customer's order. We have hours of operation on Mon. thru Fri. between the times of 7 am and 3 pm. Orders do not ship on Sat. or Sun. Also, it stands to reason that any holiday the post office doesn't work...neither do we. Those exceptions aside, we always ship your shirts within 24 hours of your payment. When payments for orders are fulfilled on one of the days we don't work, then your order is pushed down to the next day we're open. If you pay for your shirts on a Sunday, we'll get your order on Monday and jog it forward through our production facility and then to the post office. We keep nearly everything we sell in stock so that we can facilitate the super-fast shipping standards, but once in a blue moon we will be out-of-stock on an item. There are a few times when items are on short supply and we have to order them so that your purchase can be completed and shipped. If that is the case, then it will only add a scant 2 days to your total shipping time. Compared to many of our competitors who do not care as much as we do about shipping speed, that's still VERY fast.

We have our shipping speeds down to a fine artform, and we would love to show you just how fast it really can be. If you need your order delivered to you in the matter of just a few days, or even the very next day, we have expedited and express shipping open for you to choose as well.

We have 3 Shipping Options for customers ordering in the United States in order to provide the perfect shipment speed for your needs.

  1. Standard shipping will take 3 to 8 business days to arrive.
  2. For those in a rush, the Expedited option can be expected to arrive at your door in an even speedier 2-3 work days.
  3. Express Shipments are only for those people who have to have the order in the fastest way possible. All orders are given a certain amount of priority, but EXPRESS orders are of the highest order of importance. These orders will be delivered in only ONE to TWO days.
VERY IMPORTANT If you are having your orders delivers to the states of Alaska or Hawaii, then your order will always be shipped via Priority U.S.P.S. Mail and will be delivered in FIVE to TEN business days. These are only shipping estimates, and cannot take into consideration mail delays with the Post Office or rare processing issues during the infrequent times that supplies are out of stock for your order. Please feel free to include your email when you order, and we will provide your tracking information when we put your order in the mail for you. This is only available within the Continental United States.

Our International friends from the nations of Denmark, Germany, Finland, Netherlands, Australia, Norway, New Zealand, Great Britain, Canada, North Ireland, and Sweden are welcome to order using our International Shipping option. for those using our International Shipping options, please be patient and allow for 4 to 8 weeks for your order to reach you. This is especially true during the Holiday shipping rush. Contacting us after a week will do you no good, as we will only kindly remind you to be patient and to contact us after the eight week expectancy time has elapsed. We cannot track the shipments once they leave the United States, so please be patient.

It doesn't matter if your shipment is declared as a GIFT, because we are legally liable to reveal the value and the inventory of your shipment to customs. We will not take responsibility for any additional charges tacked on by Customs, so please take note of this responsibility when ordering. If you need any information concerning Customs fees and procedure, please call your area's customs agent.

We most definitely ship to all Military Addresses! We are hugely grateful for the sacrifice our soldiers willingly make to preserve freedom here, and abroad. The shipping option of Expedited and Express Mail is not currently available to those addresses with an APO/FPO notation since they are treated, for all intents and purposes, like International Mail. The shipping estimates above do not represent the shipping time it takes for the APO/FPO orders to reach their destinations, but we assure you that we ship them out the door at the same speed as all of our other orders.

If you need your package delivered to a PO BOX, then your order will always be sent with Standard Shipping. This typically arrives in THREE to FIVE business days.


A Statement Concerning Quality

You may pay a couple of dollars more for one of these shirts than you would at other t-shirt companies, but that's a difference that matters. All companies want to make money, and if they charge more than that means that your shirts are going to be worth less. The shirts that many of our competition sells is comparable to shirts you would buy in a department store in a value pack of five. We pay more for our shirts because we care about the product we sell. We have a 100% Satisfaction Guarantee that proves our dedication to quality at this company. While we do sell slim fit t-shirts for those of you who prefer them, the rest of our product is made with 6.1 oz cotton tees. That's quality that you can feel.

I want to order a shirt from you, but I don't have access to a credit card. Is there any way I can still order?

We definitely want your business! We understand that not everyone has a credit or debit card, so we will definitely take your order with a money order! Here's how...
  1. It's time to go shopping! Pick out everything you want to buy and determine the sizes and colors for those chosen items. We'll need you to send us an email with all of that information, a message about why you want to order through the mail, and your shipping address. You can email us by going to THIS LINK.
  2. Once we get your email with your information, we'll email you right back! Ours will be an invoice that includes your total cost after compiling shirt and shipping fees. It will also include our address to ship your payment to.
  3. When you get your email, print it out! This will be your order form. Include a money order for the total amount, including shipping. Put that in an envelope addressed with the address we supplied on your invoice email and give it to your postman. We'll ship those shirts of yours out as soon as we get your mail in hand!

Is the information I send you is kept with the highest security, ESPECIALLY my credit card number?

Identity thieves are going to have a harder time than usual if they're trying to get your information from us. As soon as you've added an item to your cart, the shopping cart automatically takes you to an entirely secure location on a separate server that no one has access to. They can't steal what they can't see. Many of you may still be nervous about ordering, but you can be assured that there are living, breathing, happy-to-serve customer service guys here who will take you order right over the phone. U.S. residents can call us TOLL FREE at 1-888-687-4478. Please don't hesitate to call if you are living somewhere other than the U.S. You can reach us at 1-731-588-5690.
SHOPPING CART OUR GUARANTEE QUESTIONS? CONTACT US
CONFEDERATE T-SHIRTS DIXIE T-SHIRTS SOUTHERN T-SHIRTS SOUTHERN GIRL T-SHIRTS
HUNTING SHIRTS DRINKING SHIRTS REBEL T-SHIRTS REDNECK T-SHIRTS